Frequently Asked Questions

Updated May 1, 2020

Can I see a menu?

We do not have a menu, as our produce and local offerings are always changing. Feel free to check out all of our offering on the produce peddlers website, here: https://producepeddlers.com/

Our CSA boxes, which may slightly change based on what farmer’s have in season, currently contain: Boston Lettuce, Pepper, Cucumber, Red Onions, Apples, Dozen Farm Fresh Eggs, Grape Tomatoes, Micro Greens & Flat #12 Mushrooms

Where do I pick up my order and when can I pick up?

Please wait 24 hours after placing your order to pick up.

If you selected the Buffalove City CSA box, you will pick up at Flat #12 Mushrooms (37 Chandler Street, Buffalo).

If you selected the EA CSA box, you will pick up at Daily’s (594 Main Street, East Aurora).

How do I order a CSA box or place an order on your website?

It’s easy! Just head to app.producepeddlers.com

  1. Please join our marketplace, it’s free! Click on the green join button on the right hand side of the screen. You will need to answer a few questions, in addition to creating a username and password.

  2. After joining, please check the email address that you entered in. You will receive a confirmation email. You must click the green button that says “Confirm Account”.

  3. After confirming, you are all set to begin ordering on the marketplace! Head back to Produce Peddlers and type “CSA” into the search bar in the upper-left corner of the screen. You can now choose from a variety of CSA boxes available.

  4. If you live in or around the city of Buffalo (37 Chandler Street), click on the CSA box called “Buffalove City CSA”. If you live in or around East Aurora (594 Main Street , East Aurora), please click the box called “Buffalove EA CSA”.

  5. Once you have chosen your CSA box, click the green button that says “Add to Cart”.

  6. Feel free to browse the marketplace for add-ons. We have a variety of produce and local options that you can add to your box, including melons, local granola, and so much more! You can add as much or little as you’d like to your order.

  7. After you have selected all of the produce for this week’s grocery list, click on the shopping cart icon in the upper-right corner of the screen.

  8. Confirm your order in your cart, then click “Continue to Checkout”

  9. Confirm purchaser information, then click “Continue”.

  10. If you are within 15 miles of 37 Chandler Street, Buffalo, NY and your order is $25 or more, we will deliver directly to your doorstep. Please provide delivery instructions if you have special delivery requests for your produce order. (Example: If you live in a gated community, please let us know how to enter. If you would like the box delivered to your side door, please indicate this within the instructions for the delivery box).

  11. If you want delivery, please select the delivery option. If you want to pick up, please click the pickup option. Once you have chosen your delivery option, we cannot change this.

  12. Enter your credit or debit card number, month, year, and CVC number on the back of your credit or debit card and click “Continue.”

  13. Review your order, then click “Complete Order.” You will receive a confirmation email and receipt to the email address that you used to sign up for your account!

  14. You’re all set! If you chose delivery, please give us at least 72 hours. We will call you upon delivery of your box. You do not have to be home, but we will ring the doorbell or knock on the door regardless. If you chose pickup, please wait at least 24 hours before picking up your produce box.

I’ve placed my order on the Produce Peddlers website. I just found something else that I want to be added to my order. Can I add it to my order that I already placed?

Unfortunately, we cannot add to an existing order that was already placed. Feel free to place another order for the items that you’ve found. As long as your total order is $25 or more, and you live within 15 miles of 37 Chandler Street, we will deliver them to you!

How long do I have to wait before I pick up the order I just placed?

Please wait at least 24 hours before picking up your order.

Do I have to be home in order to receive my CSA box?

No you do not have to be home. We will leave your CSA box for you at your front doorstep, unless otherwise specified in the “delivery instructions” box, which can be found on the last page before placing your order.

Can I see what farms my produce is coming from?

Type the item you are looking for in the search bar. Click on the produce type that you are interested in. If available, the farm name will be available on the top left side of the page, above the picture of the produce. In this example, the apples are from LynOaken Farms.

How do I see how much produce is included in each individual order? For example, I’m unsure of how many apples I am purchasing for $25.

Please see the amount of produce that you are purchasing within the item description. Please see the example below. In this case, you would be purchasing about 12 apples, or 3 pounds worth.

How will I know when my delivery will arrive?

We will knock on your door/ring the doorbell and leave the delivery at your front doorstep, unless you specify otherwise in your delivery instructions. You will also receive a phone call from us, letting you know your order is delivered. Please give us 72 hours to deliver orders to you.

The produce I want is from different farms. For example, the mushrooms I want are only $12 and the apples I want are only $15. Do I still receive free delivery?

Yes! As long as your total order is greater than $25, you will receive free delivery to your doorstep.

The website says there are no CSA boxes available, what do I do?

We are constantly updating our page, so please check back in a few hours to see if there are new offerings available. If you do not wish to wait, you can order separate items.

Type out your shopping list in the search bar on the upper-left corner of the website, at app.producepeddlers.com

Add the items that you want to your shopping cart. After they are in your shopping cart, confirm your order and proceed to payment.

If you are within 15 miles of 37 Chandler Street and your order is $25 or more, we will deliver for free. You can also choose to pick up your items at one of our pickup locations.

How do I know if my order was actually placed?

You will receive a confirmation email and receipt to the inbox that you used when signing up for Produce Peddlers. If you did not receive the email, please check your bank statement to ensure the order went through. If the order went through on your bank statement and you did not receive an email, reach out to us and we’d be happy to help you!

Can I check in on the status of my order?

At this time, there’s no way to give you an update on the location of your order. We will deliver your produce to you within 72 hours. You can pick up your order within 24 hours of placing the order at one of our pickup locations. We do not deliver on major National Holidays. If you do not receive your order in 72 hours, please reach out to us and we will help!